FAQs
Welcome to TAIT Cosmetics! Below, we’ve compiled answers to some of the most frequently asked questions about our products, policies, and services. If you don’t find the answer you’re looking for, feel free to reach out to us at [insert email/phone].
General Questions
Q: What products does TAIT Cosmetics offer?
A: We specialize in high-quality lip glosses, blushes, and mascaras designed to enhance your natural beauty with bold colors and radiant finishes.
Q: Are your products cruelty-free?
A: Yes, all TAIT Cosmetics products are cruelty-free. We do not test on animals.
Q: Are your products vegan?
A: Many of our products are vegan. Check the product description for specific details.
Orders & Shipping
Q: How can I place an order?
A: You can place an order directly through our website. Simply browse our products, add them to your cart, and proceed to checkout.
Q: Do you ship internationally?
A: Yes, we offer international shipping! Shipping fees and delivery times may vary depending on your location.
Q: How long does shipping take?
A: Orders typically ship within 1-2 business days. Delivery times vary based on your location:
- Domestic: 3-7 business days.
- International: 7-14 business days.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor its progress.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on unused and unopened products within 30 days of delivery. For more details, visit our Return Policy.
Q: Can I exchange a product?
A: Yes, we offer exchanges for unopened products within 30 days. Contact us to initiate the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs. For exchanges, we’ll cover the cost of shipping the replacement item.
Products & Ingredients
Q: How pigmented are your lip glosses?
A: Our lip glosses are highly pigmented, offering bold pops of color while leaving your lips glossy and hydrated.
Q: Are your products suitable for sensitive skin?
A: We use high-quality ingredients in our products, but we recommend reviewing the ingredient list for any potential allergens. If you have sensitive skin, perform a patch test before use.
Q: How should I store my products?
A: Store your cosmetics in a cool, dry place, away from direct sunlight, to maintain their quality and longevity.
Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy faster checkouts in the future.
Q: How can I contact customer service?
A: You can reach us at [insert email] or [insert phone number]. We’re here to help!
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive updates on exclusive discounts, promotions, and new product launches.
If you have further questions, don’t hesitate to get in touch. Thank you for choosing TAIT Cosmetics! 💄✨